Helpdesk / IT Support Specialist (1st Line Support)

Hello,
We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)
The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.
For the project that we are working on with our partner, we are looking for Helpdesk / IT Support Specialist (1st Line Support).

Your duties will include:

• Handling user requests via hotline and Jira

• Supporting end users with hardware and system-related issues

• Supporting Windows users and software installation

• Managing user accounts in Active Directory

• Managing access groups and password resets

• Supporting Microsoft 365 and Entra ID

• Supporting MFA, logins, and cloud services

• Supporting Outlook users and basic Microsoft Exchange administration

• Diagnosing basic LAN/WLAN network issues

• Supporting IT assets in SAP 

• Providing on-site desk-side support

• Diagnosing and resolving hardware-related issues

• Handling IT equipment deliveries and distribution

 Requirements that must be met:

• Experience in Helpdesk / Service Desk / IT Support roles

• Knowledge of Windows and Microsoft 365

• Knowledge of Active Directory

• Basic knowledge of Entra ID

• Experience working with Jira or another ticketing system

• Ability to troubleshoot hardware and network-related issues

• Good communication skills and user-oriented attitude

• Very good English and Polish

What we offer:

• We are open and honest and we solve problems instead of generating them.

• Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!

• A small team

• An international working environment and international projects

• Private medical care

• Sports card

• Training courses

• Work is on-site, in the office in Katowice or Warsaw.

 Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we’ll find a way out together!

• If you get bored, we will offer you a new product and new, fascinating tasks

• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online

• We will facilitate your access to challenges that are usually difficult to get

• At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers!

 What does the recruitment process look like?

• A friendly remote initial interview

• A remote technical talk

• The decision to work together!