IT Helpdesk Specialist

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

 We are looking for an IT Support Specialist with a passion for delivering exceptional technical service and solving complex hardware and software puzzles. In this role, you will work closely with the System Administration team and the Network Administration team to maintain, troubleshoot, and optimize our internal digital workspace.

Responsibilities

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with computers, printers, telephones and other IT devices setup and configuration.

• Provide, install, maintain, and troubleshoot hardware and software for existing team members and new hires, ensuring seamless onboarding and offboarding experiences.

• Manage and document IT and support requests, coordinate with vendors and service providers for equipment repairs, maintenance, and office network infrastructure.

• Manage user accounts via Active Directory.

• Support and administration of selected IT applications and systems.

• Registering and managing the queue of orders flowing to IT in the Jira system and other access channels.

• Maintaining a register of equipment used in XTB and its periodic inventory.

Requirements

• Strong knowledge of Windows and macOS operating systems.

• Experience with Active Directory management (User and endpoint management).

• Familiarity with Endpoint Management tools (ManageEngine Endpoint Central).

• Familiarity with Atlassian tools (Jira, Jira Service Management).

• Excellent troubleshooting and problem solving skills.

• English proficiency at a minimum B2 level.

• IT Asset management.

• Ability to think analytically and logically.

• Independence.

• Proactive reporting of changes.

• Focus on cross-team collaboration and knowledge sharing.

Nice to have:

• Experience with Google Workspace administration.

• Familiarity with Identity management (Entra ID).

What we offer

• Real impact on the development of the company and the product.

• Work in an experienced team that is happy to share its knowledge.

• A clear vision of development thanks to regular feedback and clear career paths.

• A training budget for courses and conferences that interest you.

• An extra day off on your birthday.

• An extra day off for parents.

• Equipment tailored to your needs.

• Private medical care and group insurance.

• Access to an e-learning platform for learning English and a benefits platform.

• Access to a wellbeing platform and the opportunity to take advantage of workshops and private therapy sessions.

• Regular team-building meetings.