Release Manager (Digital and Retail)

WHO YOU’LL WORK WITH 

The Release Manager partners across Nike’s Retail and Digital Commerce teams to deliver seamless change and release processes during peak events. You’ll collaborate with product, program, engineering, quality, support, and IT teams, reporting to leaders driving operational excellence and release strategy. 

WHO WE ARE LOOKING FOR 

We’re seeking a Release Manager with strong experience in managing complex release frameworks for Retail and Digital Commerce platforms. The ideal candidate thrives in dynamic, high-pressure environments, demonstrates exceptional communication skills, and brings expertise in Agile, CI/CD, and risk management. You have a proven ability to lead cross-functional teams and deliver operational readiness for critical launches. 

Requirements: 

• Experience in Retail & Digital Commerce platforms 

• Experience with Mobile Play Store and Jamf 

• Proficient in JIRA for quarterly planning and daily work management 

• Familiarity with auditing and improving CI/CD pipelines 

• Demonstrated ability to operate in a global, federated organization with geographically dispersed teams 

• Strong understanding of Agile (Lean, SAFE), ITIL, and continuous delivery principles 

• Excellent communication and presentation skills, able to convey complex technical issues concisely to leadership 

• Experience with tools such as JIRA, Confluence, ServiceNow, Jenkins, GitHub, Splunk, IAAS, AWS 

• Ability to work in a dynamic, results-oriented matrixed environment and manage ambiguity 

• Strong relationship-building and influencing skills 

• Inquisitive mindset with a drive to learn and explore new solutions 

WHAT YOU’LL WORK ON 

As a Release Manager, you’ll lead planning, coordination, and execution of release processes for Retail and Digital Commerce during critical peak periods. You’ll ensure operational readiness, stability, and continuous improvement while collaborating with cross-functional teams. 

In this role, you will: 

• Collaborate with cross-functional teams to assess technical feasibility and align implementation strategies 

• Manage all change activities from planning through testing, deployment, and validation 

• Develop risk management and contingency plans for peak events 

• Apply structured problem-solving to debug complex systems and identify root causes 

• Improve code and build release processes with a focus on operational stability 

• Define and publish key metrics to measure release effectiveness and identify areas for improvement 

• Partner with product, program, engineering, and IT teams to align on scope, cadence, and delivery requirements 

• Drive release scheduling decisions with business and IT stakeholders 

• Provide clear, consistent, and timely status reports to key stakeholders 

• Lead go/no-go meetings, checkpoints, and retrospectives 

• Participate in PI Planning and capability stand-ups for upcoming release scope 

• Identify and resolve systemic issues uncovered during retrospectives, focusing on tooling, automation, and process optimization 

• Drive CI/CD pipeline operational best practices