IT Support Technician (Level 1)

Step into a role where your IT skills support a global mission to make sports accessible to all. Fluent in Polish and love solving tech challenges? Join the world’s largest sporting goods retailer and power seamless IT operations in a fast-paced, innovation-driven environment.

We’re seeking an IT Support Technician (Level 1) to resolve technical issues, assist internal users, and keep systems running smoothly – all while contributing to a company redefining the sports experience. Ready to make an impact in a collaborative, sport-inspired workplace?

Responsibilities

• Handle and resolve 15–25 technical support tickets daily, prioritizing user satisfaction and swift solutions
• Install, configure, and fine-tune software applications to ensure optimal performance
• Deliver top-notch support via phone, email, and ticketing systems, addressing hardware, software, and system-related issues
• Manage user accounts and passwords, adhering to security protocols to safeguard systems
• Perform routine IT maintenance, including updates and system checks, to prevent hiccups before they happen
• Oversee IT equipment and inventory, ensuring everything is in top-notch condition and ready to roll

Requirements

• Native-level proficiency in Polish and strong English communication skills (written and spoken)
• Familiarity with Active Directory, Microsoft 365, and Azure Cloud
• Experience with basic IT support tasks like software installation, system configuration, and troubleshooting
• Strong interpersonal abilities to communicate effectively and resolve issues efficiently
• Ability to juggle multiple tasks, prioritize effectively, and maintain accurate ticketing records
• Previous experience in IT support or help desk roles, ideally in a multinational or remote setting
• Knowledge of ITIL practices or similar support frameworks is a plus

What we offer

• Competitive salary range
• Medical insurance
• Top equipment kit
• Full Remote
• Collaborative and innovative work environment
• Career growth and development opportunities
• A chance to work with a talented and driven team of professional

About the project

As the world’s largest sporting goods retailer, with over 2,000 stores spanning 79 countries, this global powerhouse brings sports to life like never before. With 20 unique brands tailored to specific activities, it controls every step of the journey—from visionary design and cutting-edge research to seamless production and distribution. The result? A treasure trove of affordable, high-quality gear for athletes of all levels. Driven by a mission to make sports accessible to everyone, the company champions innovation, sustainability, and an unwavering focus on customer delight.