Service Desk Specialist

We are looking for a knowledgeable and proactive person to join our team for the  position of IT Support Consultant. This role requires a keen ability to diagnose and  resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact  for IT related questions at the end-user level and responding to their needs in a timely  manner. 

Your responsibilities 

• Install, configure and support hardware and software assets, printers, and  phones 
• Provide technical support across the company (in person or over the  phone/online channel) 
• Repair and replace equipment if necessary 
• Conducting workshops and training for Office 365 users 
• Respond in a timely manner to service issues and requests 
• Set up accounts for new users 
• Document support procedures, technical configurations, and troubleshooting  steps for reference and knowledge sharing. 

Our requirements 

• At least 2 years of experience in IT support area 
• Knowledge of Polish language min. C1 
• Good knowledge of Microsoft Windows environment, inclusing Office 365
• Knowledge of Active Directory 
• Experience with help desk ticketing systems and remote support tools 
• LAN/Wi-Fi network supervision and Printer hardware configuration Strong problem-solving skills and the ability to analyse and diagnose technical  issues efficiently 
• Excellent interpersonal skills 
• Willingness to learn 
• Ability to maintain confidentiality of company information 

About NATEK 

Established in Brno, Czech Republic in 2004, we have been working with world leaders  in the IT industry from day one. We are an experienced company with in-depth  knowledge of building high-performing IT project teams. 

Our mission is to deliver high-quality IT outsourcing solutions within CEE to help our  clients make improvements in their performance while providing our employees with a  work environment based on partnership. 

Our teams’ experience in various industries (FMCG, banking, automotive,  telecommunication) allows us to properly anticipate clients’ needs. Thanks to our  expertise we develop customized solutions. Our recruitment department can match IT  experts to the rights projects to provide a win-win situation.