Support Engineer for Software Application (f/m/d)

We are looking for a skilled and motivated professional to join our team. 

This person will be responsible for providing technical support for software applications used in production processes.⚙️🏭

The internal job title, on the contract, will be “Support Engineer Professional”.

Duties and Responsibilities:

• Providing technical support for assigned applications.

• Documenting support cases worked on for further analysis purposes.

• Providing internal support for cloud related infrastructure topics.

• Assisting in software products testing.

• Providing pre-sales support.

• Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).

• Training market organizations and end-customers.

• Write technical documentations e.g. knowledge base articles, description of a functionality etc.

• Creation/ adapting training documentation/ video.

• Cooperating with Product Managers on customer support cases

• Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.

What You Need to Succeed:

• Technical education with preferably a higher level of further training in electrical engineering or IT with 2-3 years of professional experience in a similar position.

• Good customer service skills.

• Good knowledge of installing/ maintaining software needed for production process.

• Good knowledge of root cause analysis and problem solving techniques.

• Experience in technical support engineering or similar.

• Good English skills (spoken and written).

• Technical experience (TCP/IP network, Database (MS SQL), Windows Server OS, Virtualizations, Web Services, etc.) in application support of large distributed client-server systems.

• Experience in deploying, securing and operating container-based systems such as Docker or Kubernetes on private and public clouds (such as Microsoft Azure).

• Understanding of large-scale distributed systems, advanced concepts of computer architecture and microservices (load balancers, caching, web servers, application servers, networking).

• Experience in international work environment.

This will be your additional asset:

• Good knowledge of SQL and MS SQL Servers

• Basic knowledge of validation of computer systems

• Good knowledge of TCP/IP networks

• Experience in industrial environment, with knowledge of IT systems in production processes

• Experience as field technician in industrial environment

Our Offer to You:

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,

• Annual reward 💰,

• Hybrid work model🏠,  

• A diverse and inclusive workplace,

• Festive benefits paid in April and December,

• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,

• Possibility to extend medical care to family members,

• Life insurance with possible extended scope,

• Sports card (Medicover),

• Language courses,

• A vast training offer to support your development🚀,

• Wellbeing activities, CSR, with space for your initiatives*,

• Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates

• Phone screening with a recruiter (approx. 15 min)

• Initial interview with the Manager or technical Expert (video conference, approx. 1 hour)

• F2F meeting at the office, video conference, or decision on the selection of the candidate and making an offer.

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.