IT Application & Production Support Engineer

IT Application & Production Support Engineer

Core Responsibilities

• Functional Support: Manage end-user requests, incident qualification, and regular communication for investment banking platforms.

• Production Management: Provide L2 technical support, handle deployments (Staging/Prod), and manage system monitoring and security.

• Infrastructure Coordination: Work with infra teams on DRP, environment building, and obsolescence management.

• Continuous Improvement: Implement DevOps practices, automate tasks via scripting, and maintain quality reporting (KPIs).

Technical Requirements

• OS/DB: Linux, Windows Server, Oracle, and SQL Server (performance tuning, execution plans).

• Scripting & Middleware: Python, Shell, JSON/YAML, IBM MQ, CFT, Tomcat, and Apache.

• Automation/CI/CD: Ansible, Jenkins, Bitbucket, and Autosys.

• Cloud & Monitoring: Kubernetes, OpenSearch, and Dynatrace.

• Networking: Knowledge of TCP/IP, DNS, Load Balancers, and VPC/Subnets.

• Process: ITIL, ServiceNow/JIRA, and basic IAM/Vault concepts.

Soft Skills

• Client-oriented mindset with proactive communication.

• Strong documentation skills (Wiki/SharePoint).

• Ability to coordinate across technical and business functional teams.