Network Operations Center Specialist

At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey. You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more. At @LINK Mobility we live by three core values that drive our business and people: United, Dedicated and Enthusiastic. When working in @LINK you appreciate diversity, cross-border collaboration and solving complex challenges in a high growth environment. Our people are knowledgeable, curious and agile team players whom strive to consistently deliver the best mobile messaging solutions for our customers.The Group headquarters is in Oslo, Norway, and LINK is publicly listed on the Oslo Stock Exchange. We continue to experience strong organic growth with a high degree of recurring revenue as customers move more business activities onto mobile platforms. 

What will you do in our team? 

There are many challenges ahead of you in the NOC team. You will be responsible for monitoring the LINK Mobility platforms deployed throughout Europe, including troubleshooting, fixing issues and incident management. You will also have the opportunity to prove yourself in many areas, such as monitoring & alert optimization, reporting, developing and improving internal procedures and documentation. You will be working in an international environment on a daily basis cooperating with Operations, DevOps, Customer Support, as well the telecom operators across Europe. 

Your main tasks will include: 

• Monitor and supervise production messaging platforms and infrastructure across Europe

• Independently troubleshoot incidents (L2/L3) and identify root causes

• Take end‑to‑end ownership of incidents: coordination, escalation, communication and follow‑up

• Actively participate in Incident, Problem and Change Management (ITIL)

• Handle premium / SLA customers, including technical communication

• Cooperate closely with DevOps, Engineering, Customer Support and telecom operators

• Improve monitoring, alerting, dashboards and operational tooling

• Create and maintain clear, high‑quality operational documentation

• Support knowledge sharing and onboarding within the NOC team

Required Skills & Knowledge

• 3+ years of experience in NOC / Monitoring / Technical Operations / Support (L2+)

• Solid Linux experience (troubleshooting, logs, CLI, production systems)

• Good understanding of networking fundamentals (TCP/IP, LAN/WAN)

• Hands‑on experience with monitoring tools (e.g. Zabbix, Grafana, LogicMonitor)

• Proven experience working in 24/7 environments with real incident responsibility

• Practical knowledge of ITIL processes (Incident, Problem, Change)

• Ability to work independently and make decisions during incidents

• Very good English and Polish (spoken and written)

It is to your advantage if you have some experience in the following technologies and tools: 

• Virtualization technologies (e.g., VMware or similar)

• Additional monitoring platforms (Grafana, Nagios, Prometheus)

• Elastic stack

• Understanding of telecommunications operator processes, including MVNO operations and messaging/SMS systems

We offer:

• Hybrid work model (3 days/week in the office in Gliwice, 2 days/week remotely)

• Co-financed Medicover care;

• Co-financed​ private life-insurance;

• Co-financed MultiSport card;

• Extra day off on your birthday;

• Team building events;

• Extra fee from employer for retirement program (PPK);

• Employee Referral Program;

• Summer bonus;

• Fruits in the office;

• Lunch days: Mondays & Wednesdays;

• Free parking (cars & bikes).