Link Group
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Tech stack
IT Support
Office 365
Citrix
Job description
Job Title: L1 IT Support Technician
Job Description
We are looking for skilled L1 IT Support Technicians to join our team and provide exceptional technical assistance. The role involves resolving IT-related issues, managing tickets in multiple systems, and delivering outstanding support to users. Successful candidates will have strong technical expertise, excellent communication skills in German, and a customer-oriented mindset.
Key Responsibilities
- Provide first-level technical support for:
- Windows operating systems.
- Office 365 applications.
- Web browsers (Edge and Chrome).
- Citrix environments (general knowledge).
- Mobile devices (Android and iOS).
- Identity and Access Management, including password resets.
- Handle inbound and outbound calls in a call center environment.
- Manage tickets using Service Desk+ and ServiceNow
- Collaborate with the IT Support Team Leader in Germany and Austria.
Requirements
- Proficiency in German (spoken and written).
- General knowledge of IT systems, including Windows, O365, browsers, and mobile devices.
- Familiarity with ticketing systems such as ServiceNow or Service Desk+.
- Strong communication skills and a customer-focused approach.
- Ability to work independently and efficiently handle technical issues.
Job Details
- Equipment Provided: Laptop and mobile phone.
- Working Hours: Monday to Friday, 08:00–16:30.
- Team Structure: 4 technicians, with one serving as backup for absences.
- Join our team to deliver high-quality IT support and ensure seamless operations for our users. If you are passionate about technology and enjoy problem-solving, we’d love to hear from you!
Net/month - B2B
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