IT Service Desk Specialist

Regular Contract, Warsaw (Inflancka 4A, Hybrid Work.

In KMD, we digitize Denmark and Northern Europe. We create and implement technological solutions that improve the lives of millions of people across governments and private sectors.

__________________________________________________________________________________

 #ITSupport #Azure #AzureActiveDirectory #O365

Are you ready to join our international team as IT Service Desk Specialist? We shall tell you why you should...

Service Desk as part of KMD Group IT is a coordinator of IT support services provided to internal KMD employees. We ensure that all support tickets are properly handled and escalated to other support groups if needed. Our mission is to make sure that customer satisfaction is maintained at the highest level.

After onboarding, you can work with a hybrid style - with a meeting at the office every Wednesday. 

During onboarding (2 - 3 months) we are expecting you to work on-site in the office in Warsaw full-time. 

What will you do, of course, after your morning coffee:

• Providing 1st level support to end-users, ensuring requirements are fully met according to best practices and processes within KMD
• Acting as the single point of contact for all incidents and requests coming via different communication channels i.e. calls, portals
• Handling tickets according to ITIL methodology
• Cooperating with external vendors, 2nd and 3rd line of support

We are a GOOD match if you :

• Have min 2+ years of experience in the 1st line of IT Support Specialist role or any similar
• Have knowledge and practical experience with general IT knowledge (infrastructure, networking, software), Microsoft Windows 11 OS, Microsoft Office 365 platform, Active Directory user management, phishing email analysis
• Have experience in preparing IT documentation/FAQ
• Have a Client and service-oriented attitude
• Are open-minded and eager to learn new things
• Are a team player willing to share knowledge with others
• Are fluent in both English and Polish

We will be a PERFECT match if you additionally:

• Know the Danish Language
• Have experience with Service Now

Why is it #GoodToBeInKMD?

KMD Life

• Flexible working & putting digital first! 
• Empowerment for a manager and a team to decide on their ways of working (hybrid/ remote/ office) 
• Decide how you want to work 

Professional Development

• Grow in your role  
• Enjoy on-site meetups such as KMD Summit, SAP Inside Track
• There are tons of development and learning possibilities (onsite training & courses) Microsoft certification paths for free, language courses, meetups, conferences, and others). 
• Take part in the Internal Mobility Program   

Meaningful and impactful work 

• Make an impact that lasts - create and implement technological solutions that improve the lives of millions of people in the public and private sectors  
• A safe environment where your ideas and your voice matter and make a change 

Talented and Trusted People 

• Cooperate with open-minded colleagues  
• A lot of friendly and skilled people around you are willing to support you and share knowledge 
• Work with experienced managers in an atmosphere full of trust   

Scandinavian Culture and Workplace 

• Earn Competitive hourly rates/salary  
• Customize your benefits with MyBenefit Cafeteria (LuxMed Premium, Multisport, Insurance) - recharged monthly 
• Join our sports & passion communities 
• Work in a human-oriented company   

What does the recruitment process look like?

• Phone conversation with Recruitment Partner
• Technical interview with the Hiring Team
• Cognitive Test
• Meet the Team
• Offer 

Click the APPLY button and see on your own why it is #GoodToBeInKMD 😊

Do you want to know even more?

You can check out our new Podcasts or follow us on LinkedIn, Instagram, or Facebook. 

__________________________________________________________________________________

KMD (an NEC company) is committed to providing equal opportunities. Hence, we invite all qualified interested applicants to apply for career opportunities. At KMD all aspects of employment and cooperation including the decision to hire/cooperate with will be based on merit, competence, performance, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local anti-discrimination legislation.

Copyright KMD 2024(C)

 -------------------------------------------------------------------------------------------------------------------------------------------------