Service Desk Specialist

🚨 We’re Hiring: Service Desk Specialist (Spanish & Polish Speaking) 🚨

📍 Location: Gdańsk or Warsaw (Hybrid – 2 days WFH) / Remote option available

🕒 Start Date: ASAP

📄 Contract : B2B

🌐 Languages: Fluent Spanish & Polish (B2+), English (B2+)

🧑‍💻 Key Responsibilities:

• Provide L1 & L2 IT support via email, chat, and phone
• Troubleshoot hardware/software/network issues
• Manage tickets in ITSM tools (ServiceNow, Jira, Remedy)
• Handle Active Directory, email access, and user account management
• Maintain high standards of communication and service
• Support IT infrastructure, applications, and enterprise systems

✅ Requirements:

• 1–3 years in IT support / service desk roles
• Strong knowledge of Windows, macOS, and Linux
• Familiarity with networking basics: DNS, DHCP, VPN, TCP/IP
• Tools: Office 365, AD, Remote Desktop
• Great customer service & troubleshooting mindset

💡 Nice to Have:

• Certifications: CompTIA A+, ITIL, Microsoft, Cisco
• Experience in managed/shared services
• Scripting experience (PowerShell, Bash)