Incident Manager

Salary: up to 800 PLN/ MD on B2B

Work model: elastic hybrid from Gdynia / Gdańsk / Warszawa / Łódź (2 days per week from the office)

Why choose this offer?

• You can expect a flexible work organization
• The international work environment will give you the opportunity to interact with the English language on a daily basis
• Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
• The Jit community will bring you a nice time during regular integration meetings

Project

You will be involved in a financial project focused on ensuring operational stability, incident coordination, and problem resolution within data and financial crime prevention systems. The goal of the project is to enhance the reliability and quality of critical financial data flows and support business continuity across multiple systems and teams.

Responsibilities you'll have

• Act as Incident Coordinator, leading incident and problem resolution processes
• Ensure effective communication with stakeholders, internal teams, data source owners, and systems consuming financial data
• Contribute to building and improving the Incident and Problem Management process aligned with ITIL standards
• Coordinate and drive incident resolution, ensuring proper prioritization, impact assessment, and follow-up
• Facilitate cross-functional task forces to perform root cause analysis and implement permanent corrective actions
• Report and document incidents and problems transparently and accurately
• Engage with DevOps and Operations teams to secure quick restoration and service stability
• Monitor and improve process efficiency, supporting continuous improvement and preventive actions
• Support governance and communication within the financial area, especially around data quality and integrity

Expected competences and knowledge

• Extensive experience in managing IT incidents and leading problem-solving activities
• Solid background in IT Operations, with understanding of both IT and business perspectives
• ITIL Foundation certification (or equivalent practical experience)
• Strong stakeholder management and cross-functional coordination skills
• Proven leadership, analytical, and decision-making abilities
• Experience in reporting, documentation, and process improvement
• High level of accountability and communication skills in English (spoken and written)
• Ability to work under pressure, adapt to changes, and drive actions effectively

Nice to have:

• Knowledge of Financial Crime Prevention processes or systems
• Familiarity with SAFe or other Agile frameworks

Technologies you'll work with

• ETL

Client – why choose this particular client from the Jit portfolio?

Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language. 

About Jit Team

The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 700 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.