Incident Manager

Salary: 600-800 PLN/day on B2B

Work model: elastic hybrid from Warszawa (at least 1 day per week from the office)

Why choose this offer?

• You can expect a flexible work organization
• The international work environment will give you the opportunity to interact with the English language on a daily basis
• Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
• The Jit community will bring you a nice time during regular integration meetings

Project

We are looking for an Incident Manager to join our team and contribute to building an effective and efficient Incident Management process. The ideal candidate will play a key role in ensuring quick restoration and operational stability by engaging with internal DevOps teams, operations, and stakeholders to resolve incidents efficiently.

Responsibilities you'll have

• Act as an Incident Coordinator, ensuring effective incident resolution and continuous operational stability
• Manage communication with multiple stakeholders, including: internal teams and product owners regarding incident prioritization, source systems to ensure data quality fixes, data-consuming systems to minimize disruptions
• Ensure incidents are correctly prioritized based on impact, urgency, and severity
• Drive and coordinate incident and problem resolution activities, including cross-functional root cause analysis
• Lead incident and problem task forces, ensuring efficient problem resolution and mitigation actions
• Ensure transparent incident reporting and proper documentation

Expected competences and knowledge

• Extensive experience in handling incidents and coordinating problem-resolution task forces
• Strong background in IT Operations (either on IT or business side)
• ITIL Foundation certification and experience in applying ITIL principles
• Proven ability to manage stakeholders and coordinate cross-functional teamwork
• Strong leadership, analytical, and problem-solving skills
• Ability to adapt to changes and proactively drive actions
• Experience in preparing reports and documentation
• Strong communication skills and ability to speak up and take initiative
• Well-structured approach to following and improving processes
• Fluency in English (both written and verbal)
• Nice to have: Knowledge of Financial Crime Prevention and experience with SAFe or Agile frameworks

Technologies you'll work with

• ITIL Framework
• Incident & Problem Management
• IT Operations
• SAFe Framework / Agile Methodologies (nice to have)
• Financial Crime Prevention knowledge (nice to have)

Client – why choose this particular client from the Jit portfolio?

Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language. 

About Jit Team

The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 500 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.