Help Desk Specialist z j. francuskim

Salary: 50 - 120 PLN/h (B2B) | 6 500 - 13 500 PLN gross (UoP)

Remote: 100%

 

Why choose this offer?

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• Fully remote work model with flexible cooperation form (B2B or UoP)

• Opportunity to work in an international environment and use French on a daily basis

• Exposure to widely used enterprise tools (Active Directory, Microsoft 365)

 

Project

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You will join an international support team responsible for providing first-line IT support to end users across global locations. The role focuses on handling service requests, managing user accounts and access, and supporting standard workplace technologies.

 

The project operates in a structured enterprise environment, where responsiveness, communication skills, and basic technical knowledge are key to ensuring smooth daily operations for business users.

 

Responsibilities:

• Provide first-line IT support to end users (via ticketing system, email, or chat)

• Handle standard service requests related to user accounts and system access

• Create, manage, and reset user accounts in Active Directory

• Grant and modify access to systems, file servers, and shared resources

• Support Microsoft 365 / Exchange user management (mailboxes, permissions)

• Troubleshoot basic issues related to Windows and Office environment

• Ensure timely resolution of requests in line with SLA

• Maintain clear documentation of handled requests and solutions

Expected competences and experience:

 

• Good command of French (min. B2)- daily communication with users 

• Good command of English (min. B2)

• Basic knowledge of IT environment and end-user support

• Familiarity with Microsoft Windows and Microsoft Office / Microsoft 365

• Understanding of Active Directory basics (accounts, passwords, access)

• Ability to manage user access and permissions

• Strong communication and problem-solving skills

• Willingness to learn and develop in IT support area

 

Technologies you'll work with

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• Microsoft Windows
• Active Directory

 

Client – why choose this particular client from the Jit portfolio?

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Our client is a globally operating organization specializing in advanced chemical solutions for industrial applications, particularly within the leather processing sector.

 

The company operates across multiple continents, with production facilities in Europe, Asia, and South America, and a strong presence in over 90 countries. It delivers innovative products and technical expertise to its partners worldwide, supporting complex manufacturing processes and high-quality end products used across various industries, including automotive.

 

Working with this client means joining a well-established international structure with mature processes and global collaboration.

 

About Jit Team

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The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 700 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.