4S Engineer – Europe

Position Title: 4S Engineer – Europe

Location: Europe

Vacancies: 1

Key Responsibilities:

Technical After-Sales Support:

Provide technical support for digital products (e.g., digital dental equipment, imaging software, etc.) to clients across Europe, ensuring smooth product usage.

Deliver technical consultation, troubleshooting, and software upgrade assistance via phone, email, or online tools.

Track and coordinate resolution of technical issues to ensure continuous customer satisfaction and a seamless experience.

On-Site Support & Installation:

Provide on-site installation, system configuration, software setup, and commissioning services according to customer needs and project schedules, ensuring successful product delivery and operation.

Conduct regular on-site inspections to ensure equipment functions properly and resolve any technical issues encountered by customers.

Training & Knowledge Sharing:

Conduct product operation training and provide technical guidance to customers, enhancing their product usage efficiency and trust in the company.

Create, update, and share technical documentation, user manuals, and FAQs to ensure up-to-date knowledge for both customers and internal teams.

Product Feedback & Continuous Improvement:

Collect customer feedback, analyze usage issues, and provide actionable recommendations to support product improvement.

Regularly report customer technical needs and industry trends to headquarters, supporting product updates, iterations, and technical innovation.

Cross-Department Collaboration:

Collaborate closely with Sales, Marketing, and R&D teams to ensure timely response to customer after-sales requirements and resolve cross-departmental issues.

Work with Product Managers and R&D teams to stay updated on product developments and technical updates, ensuring the support team aligns with product evolution.

Requirements:

Education:

Bachelor’s degree or above, preferably in IT, Computer Science, Electronics, Dentistry, or related fields.

Work Experience:

Minimum 2 years of after-sales support experience in IT or digital equipment industries; experience with dental medical devices or digital dental products is preferred.

Familiarity with installation, commissioning, troubleshooting, and operation of digital dental equipment (e.g., Intraoral scanners, digital imaging devices).

Skills:

Strong knowledge of computer hardware, software, and network configuration to resolve customer technical issues.

Excellent problem-solving skills, able to quickly identify and resolve technical challenges.

Fluent in English and local language(s) (e.g., German, French, Spanish) for business communication.

Proficient in office software and remote support tools.

Personal Attributes:

Strong communication skills and customer service orientation, able to respond efficiently and provide high-quality service.

Self-motivated, team-oriented, capable of independently solving problems while collaborating effectively across departments.

Passionate about digital dental products, eager to learn, and keep up with emerging technologies.

What We Offer:

Competitive salary and benefits package.

Comprehensive professional training and career growth opportunities.

Opportunity to work with an international team and drive the development of digital products in the European market.