Unleash your expertise in banking technology — empower vital financial systems from anywhere!
Portugal-based opportunity with remote work model.
As a Mid-Level to Senior Business Support Specialist – Banking Applications, you will be working for our client, a leading player in the financial services industry. You will be instrumental in supporting and maintaining core banking applications, ensuring operational excellence, and driving continuous improvement. Join a team where innovation meets stability, and grow your career at the forefront of banking technology.
Your main responsibilities:
- Act as the primary contact for business users reporting issues on critical banking applications, delivering prompt L1 and L2 support.
- Analyze application logs, review source code, and collaborate with end users to diagnose and resolve incidents efficiently.
- Monitor application performance and availability, managing incidents according to agreed SLAs.
- Communicate effectively with both business stakeholders and technical teams to coordinate incident resolution and provide updates.
- Document incidents, resolutions, and workarounds thoroughly to maintain a comprehensive knowledge base.
- Identify recurring issues and escalate to prevent future disruptions proactively.
- Support testing and deployment activities for application updates and patches within the change management process.
You're ideal for this role if you have:
- At least 3 years of experience in L1/L2 application support, preferably within financial services or a regulated environment.
- Proven troubleshooting skills, with the ability to diagnose complex issues under pressure.
- Strong proficiency in SQL and a foundational understanding of object-oriented programming.
- Degree in Computer Science, Information Systems, Finance, or a related field.
- Fluency in English at a B2 level or above.
It is a strong plus if you have:
- Familiarity with core banking concepts such as payments, settlements, trade finance, or risk management.
- Knowledge of ITIL practices, including incident, problem, and change management.
- Experience with ticketing tools like ServiceNow or Jira Service Management.
- Exposure to monitoring tools such as Splunk or Dynatrace, or scripting skills for automation.
Language Required for the role:
Eligibility for the role:
- Only candidates with an existing legal right to work in the European Union will be considered for this role.
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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.