Senior Atlassian Support Engineer – Data Centre & On-Premise Solutions

Empower collaboration — elevate team productivity with expert Atlassian support!

Warszawa-based opportunity with hybrid work model (up to 2 days remote per week).

As a Senior Atlassian Support Engineer – Data Centre & On-Premise Solutions, you will be working for our client, a leader in optimizing enterprise collaboration platforms. You will play a pivotal role in supporting large organizations to maintain and enhance their Atlassian environments, driving operational excellence and innovative workflows. This is a fantastic opportunity to deepen your technical expertise while contributing to impactful projects.

Your main responsibilities:

• Troubleshoot and resolve issues within Jira Data Centre and Confluence Data Centre environments.
• Administer Atlassian tools (Confluence, Jira, Crowd) for large-scale instances with more than 5,000 users.
• Support Jira Service Management and implement plugins to improve system capabilities.
• Manage on-premise Atlassian architecture, including restarting instances and handling virtual machines.
• Create comprehensive documentation and user guides for technical processes.
• Provide exceptional customer support and communicate effectively in English.
• Collaborate with teams to optimize IT support workflows and ensure platform stability.

You're ideal for this role if you have:

• 3+ years of experience in IT support or Atlassian administration.
• Proven expertise with Jira and Confluence Data Centre (at least 2 years).
• Hands-on experience managing large Atlassian instances.
• Knowledge of Atlassian plugins and integrations.
• Strong documentation skills and a customer-oriented mindset.
• Basic scripting or automation skills using Python or Linux are a plus.
• Fluent English (excellent communication skills).

It is a strong plus if you have: (optional)

• Experience with Atlassian on-premise architecture (VM management, instance restarts).
• Additional certifications related to Atlassian products.

Language Required for the role:
Fluent English (excellent communication skills).

Eligibility for the role:
Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.