Innovation & Technology Manager - Customer Experience

Heineken

Kraków

Type of work

Undetermined

Experience

Senior

Employment Type

Permanent

Operating mode

Office

Heineken

At HEINEKEN Krakow our Digital & Technology team is dedicated to enable the company to become the Best Connected Brewer through digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. We’re building smart, scalable digital solutions that transform global operations. With the growing development of eCommerce area and digital innovation, we’re looking for forward-thinking professionals ready to shape the future of technology.

Company profile

Tech stack

Project Management

advanced

People Management

advanced

Communication Skills

advanced

Problem Solving

advanced

Architecture

regular

Job description

Innovation & Technology Manager - Customer Experience

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.

The Innovation & Technology Manager – Customer Experience is responsible for the IT resources working in the functional domain and is accountable for setting the strategic direction, project portfolio delivery, service management, business as usual operations and establishment of the Center of Excellence for specific IT knowledge that is used in this business domain. In the journey of increasing speed, innovation and work in an agile manner, Innovation & Technology Manager – Customer Experience will be responsible for the Transformation of the Functional domain and work closely together with both business operational and transformation teams to ensure business continuity during the transformation.

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Your daily tasks may include:

Recruiting, coaching, retaining and developing D&T talents allocated within his/her technology experts' team, that are assigned to the digital products and/or programs/projects
Working side-by-side with the Business Function and capability Leaders for his/her respective programs, projects and products portfolios, to jointly set the functional portfolio vision, mission and roadmaps, with the focus on IT capabilities
Developing and implementing IT Strategy within the standards and boundaries defined together with the Enterprise Architecture/Domain architecture competency center
Ensuring the execution of the annual plan (including projects) as well as management of the operational processes and activities in accordance with the relevant stakeholders
Inspiring, advising and driving the selection of technologies, and also driving the technology and solution innovation pipeline with solution vendors and digital ecosystem, ensuring HEINEKEN is ahead of the curve
Managing the full ecosystem of technology within the assigned domain, including effective partnerships with third parties, leveraging the full capabilities of the global and OpCo D&T workforce
Managing the allocated budget for the domain and department taking into account the business strategy and business project portfolio, accordingly with financial cycles

You are a good match if you have:

Demonstrated experience in global rollout of Digital and IT solutions for Customer & Consumer domains across user experience, service-based architectures, front-end technologies and driving dat-based experimentation & innovation
Experience in design, build and rollout global Digital and Technology programs
Experience in managing relationships with stakeholders (with conflicting interests) on strategic & tactical level
Proven track record in communicating thru understanding, influencing and/or serving others
Other skills: project management, people management, building collaborative relationships, change management, influencing skills, managing without control