IT Onboarding Support

About the role

We are looking for an IT Onboarding Support Specialist with 2+ years of experience to support technology onboarding for new hires across Europe. This role is fully focused on end-user onboarding and device readiness — no infrastructure support involved.

You will work as part of a small, dedicated core team (2 people) within a larger global IT organization, with regular on-site presence in the Warsaw office (approx. 40 employees).

Key Responsibilities

• Deliver end-to-end IT onboarding for new hires across multiple European locations

• Prepare, configure, and deploy laptops using Microsoft Autopilot

• Ensure devices are ready for day-one use, including applications, access, and compliance

• Coordinate onboarding activities with HR and internal stakeholders

• Provide user support related to onboarding, devices, and access issues

• Maintain accurate onboarding and equipment records in IT systems

• Support offboarding and role changes from an IT perspective

Requirements

• 2+ years of experience in IT support or IT onboarding

• Hands-on experience with Microsoft Autopilot (mandatory)

• Strong knowledge of end-user environments (Windows, Microsoft 365)

• Ability to work in a hybrid model (3 days per week on-site in Warsaw)

• Comfortable working in a small core team

• Strong organizational and communication skills

• Fluent English required; additional European languages are a plus