Remote Helpdesk IT Support Specialist

About us:

Haddad is a privately held family business with 100 years’ experience in the children’s apparel & accessories industry. A leader in the children’s wear industry, Haddad Brands is the exclusive global licensee for the most iconic brands in the world, which include Nike, Jordan, Converse, Hurley, Levi’s, Polo, Abercrombie and Fitch, Lacoste, Tommy Hilfiger, Calvin Klein and Huggies. Haddad distributes globally to 100+ countries and maintains sales and sourcing offices in 22 cities globally.

Who we are looking for:

Along with dynamic company development, we are looking for talented and experienced Helpdesk IT Support Specialist. Analytical and problem-solving skills are required. Ideal candidate should be self-motivated, team work oriented with good communication skills.

Responsibilities:

1. Provide IT support during business hours in Asia (Time Zone UTC +7), ensuring continuity of service.

2. Provide assistance for devices used in Company, especially in Asia, Middle East and Europe.

3. Conduct remote setup and device enrollment for new and existing employees.

Expectations:

1. Bachelor’s or Master’s degree in Computer Science, Information Technology, Information Management, or a related field. Can be active student.

1. At least 1-3 years of experience in IT, with focus on end user support.

2. Strong understanding of Microsoft 365 products.

3. Ability to create clear and concise documentation.

4. Willingness to solve problems.

5. Fluent in written and spoken English.

1. Relevant certifications in IT service management and IT asset management (ITIL framework) – nice to have.

What Haddad Brands offers: 

We offer private medical insurance, 21 paid vacations a year in B2B, hardware/software, training and career-oriented development path, freedom in tools, friendly environment based on trust, remote work. Long term relationships is our DNA.

Recruitment:

- Introductory meeting (main) - one hour - teleconference with me and the head of the IT department in Polish. We can switch to English for a moment to check your skills level. During this meeting, we also discuss substantive topics on both sides.

- Second meeting (a week after the first conversation, unless we agree otherwise) - in case of mutual interest, we finalize the substantive and employment details

Meet Haddad Brands Promotional Video: Gofile - Share file links quickly and easily

P: HaddadFamilyB2BA@Retail

Founded in 1948 by four Haddad brothers as an importing company. Haddad Brands is a privately held family business with over 70 years’ experience in apparel and accessories. Haddad Brands is focused on the most iconic global brands and does not offer private label.