Middle CRM Specialist

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

• Participating in the development and implementation of a customer retention strategy, including the creation and optimization of personalized offers and communications;
• Analysing customer data to identify trends, determine churn factors, and develop their prevention strategies;
• Сonfident knowledge of and ability to work in CRM tools;
• Performing A/B testing of business hypotheses;
• Supporting and developing the team, including training employees and motivating them to achieve customer retention goals.

Essential professional experience:

• Experience in CRM and a deep understanding of CRM principles;
• Upper Intermediate English level;
• Fluent in the Ukrainian language;
• Analytical skills and experience working with customer data;
• Implementation of innovative approaches and technologies to enhance customer retention processes;
• Excellent communication skills and ability to effectively interact with various levels of staff.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.