To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 2nd line support for incidents.

Key Accountabilities

Inputs to and suggests improvements to designs.
Provides designs for small size components.
Work is monitored by senior colleagues problems and queries are escalated to ensure timescales are met.
Contributes towards plans for own individual work items
For routine and non-routine problems, produces high quality solutions and documentation through the use of a structured approach that may include appropriate methods, tools and testing.
Seeks appropriate review and then presents technical information to technical audiences both orally and in writing.
Communicates issues in a timely manner
Requires close supervision, is able to listen and act on instructions given.
Contributes to team meetings, peer review of deliverables etc.
Adheres to corporate and local development methodologies as appropriate.
Adheres to corporate and local processes.
May have limited input to local processes.
Keep abreast of technology developments within their own specialism.

Requirements:

Experienced User of SharePoint 2013 (and/or, to a lesser extent, Sharepoint 2010 User)
Experienced Service Desk operator (the more experience an operator has with dealing with User issues the better they will be)
Experienced at investigating sources of knowledge to find appropriate answers (the Group will be provided with access to a number of sources of information from which they are likely to find answers to issues they are trying to resolve)
Self-motivated (the more an operator can work on their own to try to find and answer without giving up at the first hurdle, the better)
Team player. We would expect them to seek help from the Platform Support Team if necessary rather than waste lots of time trying to find a solution for themselves. As they become more familiar with the knowledge base resources and learn the solutions themselves, this reliance will diminish)
Good communicators (apart from the obvious point about dealing with users, we are keen for the Resolver group to feedback and process improvements or suggestions for FAQs/additions to the knowledgebase as they see fit from their experience – of SharePoint 2013 or otherwise)
Analytical and problem solving skills is key to investigating issues.

What can you expect ?

BENEFIT PACKAGE

Private medical care.
Cafeteria benefit system.
Flexibility and home office opportunities.
Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices.
Something classic like tea, coffee and fresh fruits when we will back into office.