ServiceNow Technical Lead

About the Role: 

We are seeking a skilled and experienced ServiceNow Technical Lead to oversee the design, development, and implementation of ServiceNow solutions. This role involves providing technical leadership, mentoring team members, and ensuring high-quality delivery of ServiceNow implementations aligned with client requirements and industry best practices. 

Key Responsibilities: 

• Lead and manage the technical delivery of ServiceNow projects, ensuring timely and high-quality outcomes. 
• Collaborate with stakeholders to gather requirements and design technical solutions. 
• Oversee the configuration, customization, and integration of ServiceNow modules (e.g., ITSM, HRSD, ITOM, CSM). 
• Provide technical expertise in ServiceNow architecture, scripting, and application development. 
• Establish and enforce development best practices, coding standards, and performance guidelines. 
• Mentor and guide team members, fostering technical growth and collaboration. 
• Conduct code reviews and ensure adherence to ServiceNow development standards. 
• Troubleshoot and resolve complex technical issues within the platform. 
• Coordinate with cross-functional teams to align technical deliverables with business objectives. 
• Stay current with ServiceNow updates, enhancements, and emerging trends. 

Qualifications: 

• Extensive experience in ServiceNow development and technical leadership. 
• Strong expertise in ServiceNow modules, scripting (JavaScript, Glide), and custom application development. 
• Proven track record of leading teams in delivering complex ServiceNow implementations. 
• Experience with integration technologies (REST, SOAP APIs, Integration Hub). 
• Knowledge of ITIL frameworks and alignment with ITSM processes. 
• Strong analytical and problem-solving skills, with the ability to make informed technical decisions. 
• Excellent communication and leadership skills to manage and mentor teams effectively. 
• ServiceNow certifications such as Certified System Administrator, Implementation Specialist, or Application Developer are highly preferred. 

Preferred Skills: 

• Experience with Agile/Scrum methodologies. 
• Familiarity with infrastructure and cloud technologies (AWS, Azure, GCP). 
• Knowledge of ServiceNow governance, security, and compliance frameworks. 

What We Offer: 

• Competitive compensation and benefits package. 
• Opportunities for professional development and certifications. 
• Collaborative and supportive work environment. 
• Exciting and challenging projects with global clients. 

Join our team as a ServiceNow Technical Lead and play a pivotal role in delivering innovative ServiceNow solutions that drive business success!