Hosting Service Owner

Location: 100% remote work

Salary: 130 – 145 PLN net/h (B2B via Experis)

Responsibilities:

• Working with the Head of IT Infrastructure to manage, build and leverage strategic relationships with key third-party suppliers.

• Management of nearshore and offshore teams.

• Working with the Head of IT Infrastructure to ensure effective management of third party outsource agreements ensuring performance, quality, reliability and cost effectiveness.

• Ensuring Hosting services meet SLA targets and expectations.

• Maintenance and forecasting of operational expenditure; supporting recharge of services to internal customers in line with service needs.

• Contributing and adhering to appropriate technical governance processes to ensure compliance with all IT policies and frameworks.

• Attending Change Approval Board meetings to ensure governance and alignment.

• Delivery, maintenance and review of internal technical processes and procedures for the hosting service.

• Supporting optimisation and consolidation of technologies, services and suppliers on a regional and global basis as appropriate.

• Ensuring appropriate technical oversight and governance is applied to the Cloud & Server estate.

• Working with Application, local IT Engineering and other Operations teams to drive consistency in process, governance and tooling across teams.

• Overseeing transition to IT Operations for any implementation and execution of Service Delivery.

• Partnering with architecture and PMO functions to ensure technology can be operationally supported, including gap analysis of contractual statements of work.

• Driving rationalisation and associated cost savings while maintaining operational stability.

• Working within and managing the ITIL processes within the Hosting Service.

• Management of IT Software and Asset management tools used by the Hosting Service.

• Advising and guiding vendor management during contract renewals, changes, supplier benchmarking, validation of quotes and purchases.

• Running Service Reviews with Vendor Management to ensure contract SLA compliance, focusing on partnership and continual service improvement.

• Acting as owner of disaster recovery, service availability and capacity planning for the Hosting Service.

• Working with the Operational Readiness team to validate and accept technical change delivery from Portfolio Management.

Additional responsibilities:

• Acting as point of escalation for Hosting Services Operation.

• Performing any other reasonable duties aligned to the role.

Requirements:

• Previous experience in IT Operations.

• Budgetary experience and demonstrable commercial awareness.

• Experience with FinOps and Cloud Technology deployments and roadmaps.

• Good written and oral communication skills.

• Proven knowledge and experience with tools, technologies and methods relevant to Global Service Delivery.

• Excellent IT people management skills; experience managing teams across multiple locations.

• Ability to manage key relationships with internal IS and business stakeholders.

• Excellent analytical skills to translate detailed technical information into service related language.

• Engaging, articulate, and capable of influencing Global IT and business stakeholders.

• Willingness to undertake international business travel.

Our offer:

• MultiSport Plus

• Group insurance

• Medicover Premium

• e-learning platform