Digital Support Specialist / Application Support Specialist

Start Date: ASAP / Within 1 Month / Flexible

Work Model: 100% Remote

Contract Type: B2B (90 - 110 PLN/h + VAT)

Responsibilities:

• Onboard users and manage accounts/permissions

• Provide first-line helpdesk support and escalate issues

• Maintain documentation and knowledge base

• Monitor app performance and report incidents

• Deliver user training and onboarding materials

• Support cybersecurity best practices

  
  

Requirements:

• 3+ years helpdesk/user support experience

• Familiarity with Jira, GitLab, ServiceNow, Confluence

• Knowledge of monitoring tools (e.g., Grafana, Splunk)

• Strong communication and documentation skills

• Fluent English

• Proficiency in Microsoft Office

  
  

Benefits:

• Medicover healthcare

• Multisport card

• E-learning platform access

• Group life insurance