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  • Azure Support Engineer
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    Azure Support Engineer

    Warszawa
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B, Permanent
    Operating mode
    Hybrid

    Tech stack

      Azure DevOps

      regular

      CI/CD

      regular

      Go

      regular

      Golang

      regular

      TypeScript

      regular

      ServiceNow

      regular

    Job description

    We are currently seeking a qualified Azure Support Engineer to join our team.


    As an Azure Support Engineer, you'll assist in providing Level 1 support for our current Azure DevOps pipelines, ensuring optimal performance and user satisfaction. You'll collaborate closely with development teams and vendors to troubleshoot, enhance, and maintain our Azure environment.



    Responsibilities

    • Support end users via ServiceNow according to SLA
    • Investigate and troubleshoot issues
    • Participate in fixing production incidents, escalate to vendor when necessary, and effectively communicate with the vendor to address and clarify issues
    • Work according to an on-call schedule to provide 24x7 support (7-10 days per month, passive on-call)
    • Communicate and collaborate with L2 and development teams
    • Assist in development with the client
    • Enhance the existing Ops handbook with new cases
    • Process Azure extension requests
    • Create and support vendor tickets (Microsoft support requests) and relevant Jira tickets


    Requirements

    • 2+ years of experience in Azure DevOps pipelines and CI/CD processes
    • Skills in programming languages including Go, Golang Functions, and TypeScript
    • Understanding of incident management and IT support ticketing systems, preferably ServiceNow
    • Qualifications in technology support and troubleshooting
    • Familiarity with collaborating with development teams and vendors
    • Flexibility to work on-call hours as part of a team providing 24x7 support


    Nice to have

    • Knowledge of Linux, Docker/Kubernetes, and Jenkins
    • Understanding of additional cloud platforms such as GCP and AWS
    • General knowledge of networking concepts for effective troubleshooting
    • Familiarity with Technology Infrastructure Library standards


    We offer

    • We gather like-minded people:
    • Engineering community of industry professionals
    • Friendly team and enjoyable working environment
    • Flexible schedule and opportunity to work remotely within Poland
    • Chance to work abroad for up to 60 days annually
    • Relocation within our 50+ offices
    • We provide growth opportunities:
    • Outstanding career roadmap
    • Leadership development, career advising, soft skills, and well-being programs
    • Certification (GCP, Azure, AWS)
    • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
    • Language classes in English and Polish for foreigners
    • We cover it all:
    • Stable income (Employment Contract or B2B)
    • Participation in the Employee Stock Purchase Plan
    • Benefits package (health insurance, multisport, shopping vouchers)
    • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
    • Referral bonuses
    • Corporate, social and well-being events


    Please, note:

    • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
    • We will reach out to selected candidates exclusively


    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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