Workplace Support Engineer - English Speaker (h/f)

Are you an experienced Desktop Support / Workplace Support Engineer with strong hands-on hardware and end‑user support skills?

emagine has an opportunity for you to support the smooth operation of workplace IT services with a global team.

Skills & Experience

Must‑haves:

• Hands‑on experience providing end‑user support for hardware, peripherals, and workplace software.

• Basic understanding of server and networking environments.

• Strong troubleshooting abilities across hardware and connectivity issues.

• Ability to manage stock, perform asset tracking, and maintain accurate records.

• Fluency in English.

Nice‑to‑haves:

• Exposure to software packaging processes.

• Experience supporting SD‑WAN or other enterprise connectivity services.

• Knowledge of BitLocker, BIOS, and other password/credential management systems.

Key Tasks & Deliverables

• Provide hands‑on support for end‑user workplace technology, including laptops, thin clients, monitors, and peripherals.

• Perform hardware activities such as cabling, device setup, imaging, delivery, and device resets.

• Manage local hardware stock, ensuring accurate asset tracking, availability, and coordination of storage activities.

• Act as onsite support for the technical room, assisting with basic server and networking tasks under the guidance of remote teams.

• Collaborate closely with global Tech teams for issue escalation and alignment with standards.

• Troubleshoot and resolve first‑level hardware, software, and connectivity issues.

• Coordinate directly with Lenovo for end‑to‑end resolution of hardware incidents.

• Support password management tasks (BitLocker, BIOS, etc.).

• Assist in incident management and problem troubleshooting across workplace systems.

• Contribute to software packaging activities (AVC/AMC).

• Support AGN services such as SD‑WAN, WiFi, LAN, and VC during outages, upgrades, and refresh cycles.

• Assist in IT onboarding activities, enabling licenses and IT services when self-service tools fail.

You’ll be joining emagine’s international support team in providing service excellence to a global client.

Apply with your latest CV or reach out to Brendan to find out more.