RPA Support Analyst - RFP-246286-1

About the job

We are seeking an RPA Support Analyst with 2 years of experience on the UiPath platform & Microsoft Power Automate to support the day-to-day operations, monitoring, and maintenance of automated processes. This role focuses on incident management, automation monitoring, troubleshooting, debugging, minor code fixes, operational support, and User Acceptance Testing (UAT) for RPA solutions deployed across the organization. The role requires close collaboration with business users, RPA developers, and platform administrators to ensure automation stability, performance, and continuous improvement.

Goals and Deliverables

Objectives of this role

• Provide Level 1 / Level 2 support for UiPath automations in production.
• Monitor automation executions via UiPath Orchestrator (queues, jobs, triggers, robots) and Power Automate console.
• Identify, analyze, and resolve failed automations, including:
• Restarting failed jobs
• Reprocessing queue items
• Handling business and system exceptions
• Perform basic debugging and code fixes in UiPath workflows under guidance of senior developers.
• Analyze logs, screenshots, and Orchestrator alerts to determine root causes of failures.
• Support new RPA developments during deployment and hypercare phases.
• Execute and support User Acceptance Testing (UAT):
• Prepare test cases
• Run test scenarios
• Log defects and validate fixes
• Perform non-regression testing during releases or platform upgrades.
• Maintain operational documentation, runbooks, and incident reports.
• Communicate effectively with business users to explain incidents, resolutions, and RPA operational processes.
• Escalate complex issues to RPA developers or platform teams when required.
• Work in shifts if required to ensure automation coverage and operational continuity.

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 2 years of experience in RPA support, RPA development, or automation operations.
• Hands-on experience with the UiPath platform & Microsoft Power Platform, including:
• UiPath Studio (basic development and debugging)
• UiPath Orchestrator (jobs, queues, assets, schedules, robots)
• Power Automate
• Basic understanding of:
• Exception handling
• Logging and error analysis
• RPA lifecycle (development, testing, deployment, support)
• Experience interacting with business applications (ERP, web apps, legacy systems) is a plus.

Skills and Behavioral Competencies

Technical Skills

• UiPath Orchestrator monitoring and operations
• Power Automate monitoring & troubleshooting
• Automation troubleshooting and incident resolution
• Basic UiPath workflow debugging and code modification
• Understanding of queues, transactions, retries, and exception handling
• Exposure to UAT and non-regression testing practices
• Familiarity with ITIL concepts (incident, problem, change management) is a plus

Behavioral Competencies

• Strong analytical and problem-solving skills
• Ability to work independently and within a team
• Good communication skills to interact with technical and non-technical stakeholders
• Structured and methodical approach to incident handling
• Willingness to learn and grow in RPA and automation technologies