IT Workplace & Infrastructure Consultant - Qatar

Summary

The role primarily focuses on providing hands-on technical support for workplace technology used by end-users in an office environment, facilitating the smooth operation of IT services within the organization.

Responsibilities:

• Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.

• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.

• Manage local stock and coordinate storage activities, aiming for accurate asset tracking and availability.

• Act as onsite support for the technical room, including basic server and networking assistance under remote team guidance.

• Coordinate with global AZ Tech teams for seamless integration and issue escalation.

• Troubleshoot and resolve first-level hardware or connectivity issues as required.

• Coordinate with Lenovo for end-to-end resolution of hardware issues.

• Assist with password management for BitLocker, BIOS, and related issues.

• Handle incident management and troubleshooting for software and network issues.

• Assist in software packaging for AVC/AMC.

• Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes.

• Aid in IT onboarding processes by activating licenses and IT services when self-service fails.

Key Requirements:

• Experience with end-user support for hardware and software technologies.

• Basic understanding of server and networking support.

• Strong troubleshooting skills for hardware and connectivity issues.

• Ability to manage hardware stock and asset tracking effectively.

• Fluency in English.

Nice to Have:

• Familiarity with software packaging processes.

• Experience with SD-WAN and connectivity services.

• Knowledge of password management systems like BitLocker.

Other Details:

• Location: Doha, Qatar

• Work Schedule: 2 days per week on-site

• Start Date: As soon as possible