IT Support Specialist - Chicago (IL), USA

emagine is seeking an IT Support Specialist for one of our international clients. The consultant is expected to work onsite in Chicago (IL), USA. Your role will be part of a department that provides fast, professional assistance and keep critical systems and services running reliably when it matters most.

Responsibilities include:
As an IT Support Specialist, your core duty will be to ensure effective and efficient tech support for the Chicago office.

• Deliver and configure laptops, phones, and accessories for new hires

• Set up accounts and ensure correct access rights

• Provide phone support via our hotline

• Log and manage tickets in Jira with clear prioritization and progress updates

• Perform proactive health checks on devices and meeting room equipment

• Offer VIP support for senior leadership with professionalism

• Work within SLA frameworks and manage vendor relationships

• Manage software licenses and monitor renewals.

Key requirements:

• 4+ years of experience working in IT, confident handling executive/VIP users

• Strong knowledge of Microsoft 365, Windows, Intune

• Experience working in Jira or similar IT Service Desk tools

• Professional, clear communicator, steady under pressure

• Organized, detail-focused, and able to prioritize and be flexible in busy periods

• Very service-minded, positive, and approachable.

Other Details:
This role is based onsite in Chicago and includes occasional travel to New York and other nearby locations.

Start date: ASAP

Duration: 3-6 months + option for extension

Location: Chicago (IL), USA (onsite 5 days / week required)