Introduction & Summary

We are seeking a knowledgeable IT Workplace and Infrastructure Consultant to provide hands-on support for end-user workplace technology.

The ideal candidate will have strong troubleshooting skills, manage hardware stock effectively, and demonstrate fluency in English.

Main Responsibilities

• Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.

• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.

• Manage local stock and coordinate storage activities for accurate asset tracking.

• Act as onsite support for the technical room, assisting with server and networking under remote guidance.

• Troubleshoot first-level hardware or connectivity issues as required.

• Coordinate with global AZ Tech teams for seamless integration.

• Assist with incident management and troubleshooting for software and network issues.

• Support AGN services including SD-WAN, WiFi, LAN, and VC during outages and upgrades.

Key Requirements

• Experience with end-user support for hardware and software technologies.

• Basic understanding of server and networking support.

• Strong troubleshooting skills for hardware and connectivity issues.

• Ability to manage hardware stock and asset tracking effectively.

• Fluency in English.

Nice to Have

• Familiarity with software packaging processes.

• Experience with SD-WAN and connectivity services.

• Knowledge of password management systems like BitLocker.

Other Details

The position is based in Cairo, Egypt, requiring on-site presence five days a week. The role is to start as soon as possible.