Helpdesk Support

Want to make an impact? We offer that

Due to continued growth, we are currently hiring Helpdesk Support to join our team, supporting a linux function. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.

Are you intrigued? Do you want to learn more?

A snapshot of your key responsibilities as Helpdesk Support would be:

• Provide first-line helpdesk support to the Linux team

• Log, manage, and track support tickets through to resolution

• Troubleshoot user and system issues, resolving where possible or escalating when needed

• Take ownership of issues and ensure timely follow-up and communication

• Support day-to-day operational tasks within the team

• Work within structured IT support processes (e.g. ticketing systems, SLAs)

• Assist with documentation and knowledge base updates

• Provide general IT support across systems as required

Requirements:

• Provide first-line helpdesk support to the Linux team

• Log, manage, and track support tickets through to resolution

• Troubleshoot user and system issues, resolving where possible or escalating when needed

• Take ownership of issues and ensure timely follow-up and communication

• Support day-to-day operational tasks within the team

• Work within structured IT support processes (e.g. ticketing systems, SLAs)

• Assist with documentation and knowledge base updates

• Provide general IT support across systems as required

So, are you ready to join our team?

It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.

Opportunity type: Contract, (Dublin)