Deskside Support

We are seeking a Deskside Support professional with a strong customer-focused mindset to enhance our internal service delivery. The ideal candidate will demonstrate expertise in diagnosing hardware issues and proficiency in troubleshooting software and operating systems. This role requires exceptional communication skills and a solid understanding of user support, ensuring seamless operations and high user satisfaction.

Main Responsibilities:

This position involves direct interaction with end-users, helping them effectively use technology within the office environment.

• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)

• Troubleshoot software and operating system faults; perform OS and application installations/updates

• Image and deploy new devices, ensuring configurations meet corporate standards

• Manage user accounts and permissions in Active Directory

• Support network connectivity

• Provide both onsite and remote assistance using tools like Teams Viewer and Citrix Director

• Maintain accurate incident records in ServiceNow, meeting SLA targets and ensuring user satisfaction

Key Requirements:

• Expertise in diagnosing and resolving hardware issues

• Proficiency in troubleshooting software and operating systems

• Experience with imaging and deploying devices

• Knowledge of Active Directory user management

• Familiarity with network connectivity issues

• Strong communication skills for remote assistance and documentation

• Very strong people skills with a customer-first perspective

Nice to Have:

• Experience with ServiceNow for incident management

• Familiarity with remote assistance tools (e.g., Teams Viewer, Citrix Director)

• Previous experience in a similar desktop support role

So, are you ready to join our team?

It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.

Opportunity type: Contract, Dublin- Onsite