Empower seamless IT support — enhance workplace productivity through expert hardware and software assistance!
Warszawa-based opportunity with hybrid work model.
As a Mid-Level Deskside Support Technician, you will be working for our client, committed to maintaining operational excellence and delivering outstanding user experiences. Join a dynamic team that values innovation, efficiency, and professional growth.
Your main responsibilities:
- Handle Level 1 and Level 2 hardware and software incidents to ensure quick resolution and minimal downtime
- Install, configure, and maintain Windows 10/11 workstations for optimal performance
- Prepare and deploy IT equipment, including PCs, phones, and printers, in a timely manner
- Manage user accounts in Active Directory to maintain security and access controls
- Support users with Microsoft 365 tools such as Outlook, Teams, and OneDrive
- Handle first-level network incidents to ensure smooth connectivity
- Manage IT stock, track hardware assets, and support deployment phases
- Provide on-site support to maintain high internal user satisfaction and operational effectiveness
You're ideal for this role if you have:
- At least 2 years of experience in user support within a structured IT environment
- Proficiency in working with Windows 10/11, Active Directory, and Microsoft 365 suite
- Strong troubleshooting skills for hardware and software issues
- Excellent communication skills in English (fluent level)
- Demonstrated ability to work autonomously on-site with organization and attention to detail
It is a strong plus if you have: (optional)
- Relevant certifications such as CompTIA A+ or Microsoft Certified Support Technician
- Experience with ticketing tools and LAN/WAN environments
Language Required for the role:
Eligibility for the role:
- Only candidates with an existing legal right to work in the European Union will be considered for this role.
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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.