Service Desk Agent / IT Support (M/F/D)

 Your responsibilities

• Providing 1st level IT Support Services

• Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets

• Informing and supporting end users in the event of IT system unavailability

• Communicating planned outages and service windows to end user community

• Account administration and password management of many IT systems in use

• Development and maintenance of support documentation (Knowledge Base)

• Ensuring high level of customer support and their satisfaction.

Our requirements

• Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)

• Very good English skills - written and spoken

• General IT understanding and a will to expand this knowledge

• Looking for challenges and skills development

• Team player with open-minded personality and positive attitude

• Join us if would like to work in a friendly atmosphere and create it with us

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package

• Training and development programs, as well as access to an e-learning platform

• Onboarding program with the support of a dedicated Buddy

• Participation in an annual, company-wide integration event

• A work environment based on Scandinavian organizational culture

• Opportunities for growth through our internal program

Benefits 

• Sharing the costs of sports activities

• Private medical care

• Sharing the costs of foreign language classes

• Sharing the costs of professional training & courses

• Life insurance

• Integration events

• Corporate gym

• Corporate sports team

• Coffee / tea

• Parking space for employees

• Extra social benefits

• Holiday funds

• Christmas gifts

• Employee referral program

• Charity initiatives

• Bicycle parking

• Modern and ergonomic office

• Yoga in the office