ServiceNow Administrator
DSV GBS (DSV Global Business Services)
DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide. In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes.
Tech stack
English
C1HTML
ServiceNow
CSS
Administration
Job description
Are you ready to take the next step in your career and play a key role in supporting critical business applications? At DSV, we are looking for an Application Owner with ServiceNow expertise to deliver exceptional support and drive efficient IT service management across the organization.
Join our dynamic team and contribute to managing a broad portfolio of applications across Group Sustainability & Compliance, Group Services, and Group Finance. You will collaborate with Service Owners, Application Owners, Project Managers, Business Analysts, and Architects to drive the full application lifecycle — from vendor selection and solution implementation to ongoing support and continuous improvement.
As an Application Owner you will bring to the role:
- Technical Expertise: Certified ServiceNow System Administrator required; ServiceNow Application Developer certification is a plus.
- Hands-on Experience: Solid background with ServiceNow ITSM, with additional experience in the Legal Service Delivery Module considered a plus.
- User Experience: Skilled in dashboard and reporting design, workspace and knowledge base setup, process configuration, and support. Strong CSS, HTML, and ServiceNow portal/widget design abilities.
- Development: Experience in Java scripting (server and client side), UI Policies and Actions, custom app development, configuration, and portal customization.
- Ownership: Serve as an IT contact for the application, ensuring smooth operation, alignment with business needs, and ongoing support and incident resolution.
What will help you succeed in this role:
- Good problem-solving skills to tackle challenges as they come.
- Clear communication and confidence speaking and writing in English.
- Being organized and flexible, with attention to the little things.
- Taking initiative and working well on your own, but also enjoying teamwork.
- A practical, positive attitude and openness to different viewpoints.
What we offer:
- Employment contract
- Private medical care
- Comprehensive onboarding program
- Buddy
- Work-life Harmony
- Modern eco-office
- Comfortable ergonomic office
- Scandinavian work culture
- Internal training catalogue
- Culture of feedback
- Internal transition program
- Holiday gifts
- Sport groups
- Bike parking
Permanent
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