IT Operations Specialist

Imagine a group of fascinating people… who spend time at work creating the product they absolutely love. Imagine empowered tech freaks for whom the team equals comrades. Imagine tremendous professionals and geeks who like, support, and respect each other. 

See yourself in that picture? Well, hello there! With millions of designs from 50,000+ independent artists and 250+ official collections from Star Wars, Marvel, DC Comics, One Piece, Netflix, and more, we turn pop culture and personal moments into collectible art. Displate is a place where creativity and innovation thrive. Your own professional journey can shine here, too – with 400 teammates across the globe, working together through our Seattle and Warsaw headquarters to bring metal posters to over 5 million (and growing) Displaters worldwide.

As an IT Operations Specialist at Displate (on-site position), you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This includes managing and supporting hardware, software, and network systems to maintain optimal performance and security. As an IT Operations Specialist, you will have plenty of opportunities to be a superhero for Displate every day.

We're hungry for talents like you!

What will you do?

• Provide L1 technical support and handle user service requests and issue reports.

• Administer IT equipment (computers and accessories) and maintain audio & video equipment.

• Grant and revoke accesses for users according to the policies.

• Prepare user manuals.

• Troubleshoot and resolve technical issues promptly to minimize downtime.

• Manage user accounts, permissions, and IT assets.

• Ensure data security and compliance with relevant regulations.

• Collaborate with the IT team to implement and upgrade systems.

• Provide technical support and training to staff as needed.

General expectations

• Proficiency in using the Microsoft Windows and macOS operating systems

• Knowledge of Outlook365 or any other Microsoft enterprise solutions

• Experience with Jira or any other issue management system

• Experience in helpdesk, IT administration roles, or at least any other customer service role

• Able to comfortably communicate in English (written and spoken) - B2 or higher

• Fluent command of Polish (written and spoken)

• This position is fully on-site and does not offer home office flexibility.

Nice to have

• knowledge of Active Directory

• familiarity with Linux operating systems

• any experience with computer networks or networking hardware (servers, disk arrays, switches, firewalls, etc.)

What else have we got others probably don't?

🏅 Recognized by Forbes' as one of the most valuable e-commerce companies in Poland

🎖️ Ranked as “Digital Champion CEE” from 2021 to now on! 

🧠 You’ll own your craft. Here is where passion meets performance. We trust people to do what they do best. With 400+ teammates across the globe and creative hubs in Seattle and Warsaw, we thrive in a fast-paced environment where responsibility is shared, not nitpicked. We give clarity, space, and support - not endless oversight. You take the lead, drive results, and your autonomy is real.

⚖️ You’ll have room to epic grow. Displate never sleeps. New tech, partnerships, and collections (250+ and counting!) mean there’s always a next challenge. Try things. Test ideas. Push boundaries. Mistakes happen, but we learn fast and iterate faster. Hungry to succeed, to innovate, to do better every day? It's a match! The accountability you embrace here, the problems you solve, and the impact you make will define your career trajectory for years to come.

📖 You'll shape a community that cares. Building products people love is rewarding. Teaming up with people who care deeply about the community we serve, keeps it truly unique. We share passion, grow professionally, and lean on each other’s expertise. Beyond fandom, we’re socially engaged and support charity work that helps people in need. Here, your work creates experiences that resonate, and your efforts contribute to something bigger than business.

Perks? All on us!

🧠 Creative space - Catch up with your colleagues and soak up the creative Displate vibes firsthand in our Warsaw office. Nothing beats in-person high fives!

⚕️Health comes first - Stay vibrant with a private health plan and life insurance for you and your close ones.

🥎 Get your reps in - Choose from two different sports cards, you fitness beast.

🏖️ Relax, we got it - 20 or 26 paid vacation days, whenever you need them.

⚖️ Own your time - Leave melting clocks to Salvador Dali. Work flexible hours and balance your schedule your way.

📖 Reading types - Our office library is here to get you inspired. Let us know what we should get next.

🎲 Team players - Forget webcams, your team looks best over a nice meal! Go ahead and plan a night out, it’s Displate’s treat.

👋 Putting 'art' in 'party' - Displate Birthdays, charity events, Halloween, Black Friday... There’s so much to celebrate together! In for a chill? Each year, we pick a new beautiful spot and slow down for a day or two.

Let your fandom shine! Apply now!