Incident Manager

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for Incident Manager! :)

Responsibilities:

• Act as the primary incident coordinator, ensuring swift and effective resolution of incidents
• Contribute to the development of an effective and efficient Incident Management process
• Manage communication with various stakeholders, including:
• Internal teams within the area/train
• Source systems to ensure data quality fixes
• Systems consuming data
• Engage with relevant stakeholders, including DevOps, Operations teams, and internal/external partners, to maintain operational stability
• Ensure incidents are correctly prioritized by Product Managers and Product Owners, assessing impact, urgency, and severity
• Maintain accurate and transparent incident and problem reporting
• Drive and coordinate activities for efficient problem resolution through mitigating actions and cross-functional root cause analysis
• Lead incident and problem task forces as required
• Follow up on related problems to ensure permanent fixes, facilitating cross-unit maintenance forums

Requirements:

• Minimum 5 years of a professional experience
• Extensive experience in managing incidents, leading problem-resolution task forces, and IT Operations (either from an IT or Business perspective)
• ITIL Foundation certification with practical experience in ITIL-based processes
• Proven ability to manage stakeholders, coordinate cross-functional teams, and drive task completion
• Demonstrated leadership, analytical skills, adaptability, and ability to respond to changes effectively
• Experience in preparing reports, maintaining comprehensive documentation, and continuously improving processes
• Dependable, proactive, well-structured, and willing to raise concerns when necessary
• Excellent written and verbal communication skills in English

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program

Hybrid work - standard is 2 days from the office + 3 days remotely (Offices in Warsaw, Lodz or Gdynia)