ECM/DMS Specialist Consultant

Join us as an IT Service Management Consultant, where your expertise in ECM, DMS, or BPM will help resolve technical challenges and optimize enterprise software performance. If you thrive on problem-solving and collaboration, this role is for you!🙋‍♀️

✅ Your responsibilities:

• Provide advanced technical support for enterprise software at second and third levels.
• Administer and configure software for optimal performance in cloud and on-premise environments.
• Resolve software, operating system, database, and network errors promptly.
• Maintain strong customer relationships through clear updates and effective issue management.
• Ensure SLA compliance and address performance issues to maintain high product availability.
• Collaborate with internal teams to tackle complex challenges.
• Share feedback to enhance products and improve processes.

🧠 Our requirements:

• Strong knowledge of enterprise software, with familiarity in ECM, DMS, BPM, or related fields
• Familiarity with databases, networks, and web-based applications.
• Excellent problem-solving skills and a proactive, creative approach to issue resolution.
• Strong customer service mindset with the ability to communicate professionally and effectively.
• Experience in documenting incidents and maintaining accurate ticket information.
• Enthusiasm for continuous learning and collaboration in a team-driven environment.
• Proficiency in English, both written and spoken.
• Nice to have: German language skills.

🌟 What we offer:

• Remote work with flexible hours that fit your lifestyle.
• Regular team-building events with colleagues from around the world to foster relationships.
• Access to training and development programs that support your professional growth.
• An attractive benefits package, including a Multisport card and private medical care.