Application Specialist with German

Application Specialist with German

Support

Wołowska 10, Wrocław

Eviden

Full-time
Permanent
Senior
Remote

Tech stack

    Linux

    advanced

    Unix

    regular

    SQL

    regular

    Oracle

    regular

Job description

What will your job look like?

Coordination and handling of service requests received through multiple channels, various activities related to production monitoring and incident-, problem-, change- and escalation management. Alignment with suppliers, clients and processing partners by using established procedures and processes which lead to optimization of the service for our clients.


Your day-to-day responsibilities include:

  • Manage and resolve incidents, problems and changes;
  • Analyze technical incidents and involve 3rd level support if needed;
  • Manage ITIL processes and monitor applications;
  • Implement monitoring for production environments;
  • Maintain intricate knowledge of the entire SEPA processing and Instant Payment processing chain, i.e., having an end to end view;
  • Quickly and accurately determine impact in case of incidents;
  • Estimate resolution times in case of high level incidents;
  • Establish counter measures in case of incidents;
  • Initiate improvement plans and prevention of problems;
  • Contribute to the introduction of new products;
  • Coordinate and handle service requests.


Skills we can't do without:

  • Degree as computer scientists with multiyear professional experience;
  • Ability to work and communicate in an international and multi-cultural environment;
  • Experience in handling SQL;
  • Knowledge in UNIX, LINUX, Oracle databases;
  • Experience in scripting;
  • Fluent in English (B2/C1);
  • Fluent in German (B2/C1);
  • High degree of initiative, accuracy, efficiency and attention to detail;
  • Ability to maintain a positive attitude under stressful circumstances;
  • Ability to be flexible and adapt to change in a complex global organization;
  • Strong problem solving and analytical capabilities;


Nice to have:

  • Preferably you are ITIL certified;
  • Preferable proficient in XML/XSD, SEPA;


What’s in it for you? 

  • Wellbeing programs & work-life balance - integration and passion-sharing events;
  • Private medical and dental care;
  • Benefits platform – shopping, cinema, sport etc.;
  • Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program;
  • Courses and certifications e.g. Google Cloud, AWS, ITIL;
  • Conferences and Expert Communities;
  • Gift packages for special occasions: Easter, Christmas, Children’s Day;
  • Appreciation for seniority: additional days off, Atos Jubilee gifts;
  • Remote working or commuting allowance;
  • Charity and eco initiatives.


What happens next?

  • Quick conversation with HR;
  • Interview with a Manager/IT expert/project representative;
  • Feedback (1-5 business days after the interview);
  • Work like you want - remotely, in hybrid mode, or at our office.


Published: 21.07.2025

Meet the company

Eviden

We are Eviden, the #NextGenTech leader. Eviden in Poland means over 20 years of experience and about 3000 experts. We’re delivering services globally in 3 areas: Digital, Cloud, Big Data & Security. Join us to expand the possibilities of data & technology!

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