Customer Service Specialist with German

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for: Customer Service Specialist with German (Order Management Specialist)

Hybrid work - 2x a week work office - Łódź (Śródmieście)

Responsibilities:

• Drive end-to-end process improvement initiatives and daily operational activities
• Maintain effective communication with internal and external customers
• Support and initiate process improvement projects
• Ensure compliance with regulations and organizational guidelines
• Provide backup support for team members and facilitate knowledge transfer
• Execute work shadowing sessions and training activities
• Build and maintain strong customer relationships
• Foster a problem-solving culture and drive continuous improvement

Requirements:

• 1 year of experience in Customer Service Desk
• AP module knowledge and proficiency in Microsoft Office (especially Excel)
• Excellent communication skills
• Customer-centric mindset and ability to translate customer needs into solutions
• English - B2 level required
• German - C1 level required

Offer:

• Private medical care
• Language course co-financing
• Sports card
• Training & learning opportunities
• Life insurance