Technical Support Engineer

Technical Support Engineer (3rd Line Support)

Location: Kraków / Hybrid

Full-Time | Permanent

Are you a hands-on tech problem-solver who loves diving deep into complex issues? Do you thrive in dynamic environments where you can work across infrastructure, cloud, and application layers — and actually see the impact of your work?

We’re looking for a 3rd Line Technical Support Engineer to join our growing team and play a key role in delivering high-quality solutions to our clients. You’ll handle escalated technical challenges, support project delivery, and collaborate with multiple teams to keep systems running smoothly and securely.

What You'll Be Doing

• Troubleshoot and resolve complex issues across infrastructure, network, and application stacks

• Own 3rd line escalations and drive them to resolution with minimal oversight

• Work closely with Customer Success and Account Management teams to deliver tailored client solutions

• Support and maintain cloud environments – including Azure, AWS, and GCP

• Configure and manage CI/CD pipelines in GitLab, and automate with PowerShell, Bash, or Python

• Administer Microsoft 365, Exchange Online, Teams, and SharePoint

• Implement and maintain monitoring, alerting, and security best practices

• Contribute to system migrations, integrations, and disaster recovery initiatives

What We're Looking For

• Solid background in IT infrastructure, technical support, and cloud platforms - MUST HAVE EXPERIENCE WITH GCP

• Strong experience with virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes)

• Proficiency in scripting languages (PowerShell, Bash, Python) and working with SQL

• Excellent problem-solving and communication skills

• Familiarity with ITIL processes; certifications like Azure Administrator, AWS Solutions Architect, or Security+ are a plus

Bonus Points If You Have

• Experience with DevOps tools and automation workflows

• Solid understanding of web technologies (HTML, CSS, JavaScript)

• A knack for documenting technical processes and solutions clearly

What We Offer

• 💪 Multisport co-financing

• 🩺 Private medical care (plus additional coverage)

• 📚 Certification & language course support

• 🍕 Weekly Lunch Tuesdays and Volleyball Thursdays

• ⚽ Chill zone with a football table

• 🎉 Integration events

• 👕 No dress code — just be yourself

• ... and more!

If you’re ready to take your technical support career to the next level and work with some of the latest tools and cloud technologies, apply now — and help us deliver outstanding solutions with confidence and creativity.