Observability Administrator

This role is about successfully supporting internal IaaS. The successful candidate will be able to provide a wide range of services from “White glove” on-boarding to creating informational posts on the community support platform, and everything in between. Additionally, the candidate will actively participate in the development of the support tools and process, so we are looking for someone who has the maturity to understand what it takes to scale in services. 

In our work environment, communication, friendly relationships and mutual support play a crucial role in our projects being successful and our customers being satisfied. If you are a team player, you like collaborating with others and you feel that the work floor is also a place to set up long-lasting friendly relationships with other colleagues, then Aspire is the right place for you. 

Personal growth of all our colleagues is a part of our culture. We provide a lot of opportunities to gain new knowledge and experience including trainings, workshops, conferences, knowledge sharing meetings and peer reviews. We are a people-centric company and believe that if our people grow, we grow with them.

What we offer:

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Your role in the team will include:

• Working cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
• Troubleshoot, isolate, and resolve monitoring and alerting issues, specifically Prometheus and AlertManager.
• Troubleshoot, isolate, and resolve complex Linux and networking-related issues.
• Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
• Build knowledge base articles
• Participate in post-mortem reviews, and drive ongoing improvement
• Obsessing over minute details to drive operational excellence in every aspect of their work
• You will be expected to make meaningful and significant contributions to company's development of objectives and goals
• You will work on complex issues, analyzing situations or data that require in-depth evaluation
• Your expertise and discretion will be required to think outside the box and resolve highly complex issues in a creative and effective way

We are looking for you if you have:

• Several years of Experience in supporting highly scalable applications and web services
• Hands-on experience with open-source technologies such as Kubernetes, Prometheus, AlertManager, etc.
• Strong understanding of the Linux operating system
• Good understanding of infrastructure observability principles
• Good understanding of the TCP/IP suite of networking protocols
• Comfortable working with a very technical customer base
• Comfortable providing a wide range of support, from simple issue resolution to end to end on-boarding
• Strong familiarity with modern server technologies and architectures
• Strong experience with troubleshooting

You should choose Aspire because

• almost 50% of all our colleague are on a senior level or higher so there is always someone to learn from,
• 24% of our colleagues have been part of Aspire for longer than 5 years,
• you can work fully remotely, full-time from the office or in a hybrid model,
• we understand that introducing time pressure and stress is NOT the way to go,
• we believe friendly atmosphere, flat company structure and making sure work is fun is what is key to success,
• we love sports! See our Power Club,
• we provide you with continuous feedback on the things you do right and the things you could potentially improve

Our colleague Iza will guide you from the moment you apply and will support you throughout the whole recruitment process.

If you have any questions before you decide to apply please reach out to her by email: izabela.naczk@aspiresys.com

We really hope you become our new colleague soon and we will have a great time together!