IT Administrator

Your Mission: To take independent ownership of daily IT operations, hardware logistics, and end-user support. By autonomously resolving requests and maintaining the IT infrastructure, you ensure seamless business continuity.

Scope of services

End-to-End Support:

• Taking ownership of IT issues and acting as the decisive first point of contact for the business.

• Troubleshooting hardware, software, and network problems independently.

Proactive Problem Solving & Automation:

• Utilizing AI and automation tools (e.g., Gemini, Claude, N8N, Windmill) to optimize your daily workflow, automate routine tasks, and write efficient support scripts.

Security & Access Management:

• Strictly enforcing company security policies (ISO 27001 context).

• Managing user accounts, enforcing MFA, and training users to utilize password managers (zero-tolerance for storing passwords on sticky notes or Excel files).

Onboarding, Offboarding & MDM:

• Preparing macOS/Windows workstations, managing access rights, handling equipment logistics, and executing secure data wiping procedures.

IT Asset & Documentation Ownership:

• Maintaining 100% accurate IT inventory and independently writing/updating technical procedures and clear ""How-to"" guides for end-users.

Smart Escalation:

• Resolving all standard issues independently and escalating only critical/Security incidents to the IT & Security Lead.

Here’s a set of skills we require:

• 2-5 years of experience at similar position.

• Excellent Communication Skills (Mandatory): High interpersonal confidence. You must be comfortable talking directly to users, asking the right questions, and assertively guiding them through solutions without hesitation.

• Solid IT Foundation: Proven ability to independently administer and troubleshoot macOS and Windows environments.

• Cybersecurity Awareness: Practical understanding of basic security hygiene (password managers, 2FA/MFA, phishing awareness, principle of least privilege).

• Hardware & Network Knowledge: Confident hardware diagnostics and understanding of basic network concepts (LAN, Wi-Fi, VPN).

• Independency and ownership.

Nice to have:

• Maker Mindset: An active interest in programming (Python, Bash, PowerShell), DevOps concepts, microcontrollers (Arduino, Raspberry Pi), or electronics.

• SaaS Administration: Experience with Google Workspace administration and Jira/task management tools.

• Apple Ecosystem: Prior experience in managing and supporting Apple devices in a corporate environment.

Career Advancement at Your Fingertips: Explore Opportunities with Us:

By joining us you will get:

• Flexible working hours and the possibility to work remotely

• Private medical healthcare offered by Luxmed

• Benefit System - MultiSport Card

• An inspiring, modern workplace with a great atmosphere based on the nordic working culture

Our main office in Poznan (Poland):

• In-house gym

• Underground parking for bicycles, and scooters, including electric chargers

• Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals

• Espeo Day: regular lunch or breakfast & office integration

• We are animal friendly

Navigating the Hiring Process: What does the recruitment process for that position look like?

1. Task

1. HR Screening with Talent Acquisition Specialist (15 min)

2. Technical Interview with IT & Security Lead (60 min)

3. Interview with Hiring Manager (15 min)

4. Job Offer