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  • Production Support Engineer
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    Production Support Engineer

    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    B2B
    Operating mode
    Remote

    Tech stack

      IT Support

      regular

    Job description

    Production Support Engineer 

    Location: Cracow

    Contract Type: B2B

    Work Model: Evening shift 4-12 PM CET, full remote, occasional visits at the office

     

     What you’ll do: (List out Key Responsibilities)

    The role will require the candidate to active participation and contribution in Incident Management, Service Quality Management, Stakeholder management etc including but not limited to : 

    • Investigating system failures and incidents reported on the services supported.

    • Communicating with various Business & IT teams.

    • Perform root-cause analysis and production fixes.

    • Flexibility to work in shifts and provide on-call support on weekend.

    • Working as a part of a global team.

    • Adherence to SLAs & service delivery procedures defined by ITIL framework.

    _____________________________

    What you will need to succeed in the role: (Minimum Qualification and Skills Required)

    • Strong written and oral English skill with the ability to work with global virtual team across multiple regions.

    • Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays.

    • Ability to work effectively and professionally under pressure.

    • Proven experience as a production technical support engineer.

    • Excellent problem solving and root cause investigation skills.

    • Understanding of IT Infrastructure is essential.

    • Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.

    • Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager.

    • Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct.

    • Java and Unix/Linux environments. Knowledge of Oracle Databases.

    __________________________________________________________________________________________________

    What additional skills will be good to have? (List out good to have skills and certifications)

    • ITIL Accreditation is an advantage.

    • Knowledge of Payment & Cash Management systems is preferable.

    • Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.

    • Working knowledge of APIs is beneficial.

    • Experience with Cloud platforms is beneficial.

    • Basic knowledge of MQ is preferable.

    • Experience with Micro Services architecture is beneficial.

    Undisclosed Salary

    B2B

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