Production Support Engineer

Production Support Engineer 

Location: Cracow

Contract Type: B2B

Work Model: Evening shift 4-12 PM CET, full remote, occasional visits at the office

 What you’ll do: (List out Key Responsibilities)

The role will require the candidate to active participation and contribution in Incident Management, Service Quality Management, Stakeholder management etc including but not limited to : 

• Investigating system failures and incidents reported on the services supported.

• Communicating with various Business & IT teams.

• Perform root-cause analysis and production fixes.

• Flexibility to work in shifts and provide on-call support on weekend.

• Working as a part of a global team.

• Adherence to SLAs & service delivery procedures defined by ITIL framework.

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What you will need to succeed in the role: (Minimum Qualification and Skills Required)

• Strong written and oral English skill with the ability to work with global virtual team across multiple regions.

• Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays.

• Ability to work effectively and professionally under pressure.

• Proven experience as a production technical support engineer.

• Excellent problem solving and root cause investigation skills.

• Understanding of IT Infrastructure is essential.

• Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.

• Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager.

• Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct.

• Java and Unix/Linux environments. Knowledge of Oracle Databases.

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What additional skills will be good to have? (List out good to have skills and certifications)

• ITIL Accreditation is an advantage.

• Knowledge of Payment & Cash Management systems is preferable.

• Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.

• Working knowledge of APIs is beneficial.

• Experience with Cloud platforms is beneficial.

• Basic knowledge of MQ is preferable.

• Experience with Micro Services architecture is beneficial.