[CONTRA-5094] Project Manager (Cloud Support Operations)

🌍 Technical Project Manager (Cloud Support Operations)

📍 Remote / Hybrid / On-site

📅 Start: May 2025

🕒 Long-term project

📈 Seniority: Mid / Senior

🧬 About the Client

Join a global pharmaceutical and biotechnology leader dedicated to improving lives through innovative medicines, vaccines, and consumer healthcare products. The company focuses on advancing public health in areas such as infectious diseases, oncology, and immunology, with a strong emphasis on R&D, scientific collaboration, sustainability, and social responsibility.

🚀 About the Project

We are looking for a Technical Project Manager to lead a support operations team for client software platforms built on Google Cloud Platform (GCP). This role requires a blend of technical understanding, leadership, and a strong focus on operational excellence to ensure high-quality L1/L2 support services. The role is especially focused on High-Performance Computing (HPC) environments and offers the chance to make an impact in a dynamic and fast-paced consulting setting.

🛠️ Key Responsibilities

• Lead and coordinate support operations for cloud-based platforms, with a focus on HPC workloads.
• Drive continuous service improvements using metrics and structured methodologies.
• Oversee L1/L2 support processes and ensure alignment with ITIL or similar frameworks.
• Collaborate closely with cross-functional teams, including those based in the US.

✅ Must-Have Skills

• Project Management certification (PMP, PRINCE2, or equivalent) or comparable experience.
• Cloud certification (GCP preferred, AWS or Azure also acceptable).
• Hands-on experience with HPC in cloud environments, particularly GCP.
• Understanding of containerized HPC workloads and orchestration tools.
• Familiarity with scientific computing stacks and libraries.
• Experience implementing or managing ITIL-based service management.
• Background in data science, machine learning, or HPC is a strong advantage.
• Previous experience in pharmaceutical or life sciences industries is a plus.
• Knowledge of ServiceNow workflows and administration.
• Exposure to Lean, Six Sigma, or other continuous improvement methodologies.
• Understanding of infrastructure as code and automation in HPC contexts.
• Availability to collaborate with a US-based team at least 3 days a week from 15:00–19:00 CET.

🗣️ Languages

• English: Minimum B2 level, ideally C1/C2.