Business Analyst (Pendo Expert)

We are looking for an experienced Business Analyst (Pendo Expert) to join an international project within the digital HR solutions domain. The role is focused on optimizing internal usage of the Pendo Platform by enhancing dashboards, improving data intake processes, and aligning analytics with product performance goals.

This position does not require software development skills - instead, it combines strong business analysis expertise with hands-on experience in Pendo configuration and usage optimization. You will act as a trusted advisor to product and development teams, helping drive insights, adoption, and data-driven decision-making.

Location: Remote (with occasional travel to Copenhagen, Denmark)

Start date: September 1st, 2025

Duration of the project: 3-6 months (with possible extension)

Job Responsibilities

• Act as a technical Business Analyst and Pendo expert to support optimization efforts

• Gather and understand analytics requirements across internal teams

• Stitch data together to build and enhance dashboards in Pendo for improved product insights

• Audit current Pendo usage and identify areas for improvement

• Support initiatives focused on improving data intake and analytics maturity

• Promote best practices for Pendo usage and drive internal adoption

• Identify and implement quick wins to provide immediate business value

• Collaborate with technical teams and participate in occasional onsite workshops in Copenhagen

Expectations

• Hands-on experience with Pendo, including setup, configuration, and optimization

• Strong Business Analyst skill set, including stakeholder engagement and requirements gathering

• Proven ability to audit analytics usage and recommend actionable improvements

• Familiarity with Software Experience Management and product performance tracking

• Experience driving adoption of internal platforms/tools across organizations

• Excellent communication skills and the ability to act as a Pendo ambassador

• Willingness to travel to Denmark for onboarding or workshop sessions (when needed)

• Strong English (C1) – used daily in communication and documentation

We Offer

• Ongoing support from a dedicated agent, taking care of your project continuity, client contact, necessary formalities, work comfort and development, 

• Consultant Development Program – advice on growth planning based on the latest trends and market needs in IT, including consultations with agents and growth mentors, 

• Access to 7N Learning & Development – a development and educational platform with webinars, a library of articles and industry reports, and regular invitations to one-time and recurring development events – technical, business, and lifestyle, 

• Spectacular integration events, both for you (e.g., annual Kick-Off trip, Christmas parties, or Summer Olympics sports events) and for your loved ones (e.g., family picnics, movie premieres), 

• Professional development not only during the project – you can get involved in knowledge transfer to others within the 7N Services offering directed at 7N clients, 

• Relationships and access to the knowledge of the most experienced IT experts in the market – the average professional tenure of our consultants in Poland is over 10 years, 

• A complete benefits package, including funding for medical care, life insurance, sports cards for you and your loved ones, as well as discounts in stores in Poland and abroad. 

About 7N

Constantly searching for projects, difficult rate negotiations, lack of development support – sounds familiar? At 7N, you gain not only stability of contracts but also the personal involvement of a dedicated agent who ensures your professional comfort and continuous access to development initiatives. 

Our mission is to provide stable and rewarding collaborations that drive your success as an IT expert and the success of our clients. We build long-lasting relationships based on Scandinavian values and 30 years of experience creating IT solutions for over 200 organizations.