Support Engineer
Support
Support Engineer
Warszawa
Type of work
Undetermined
Experience
Junior
Employment Type
B2B
Operating mode
Remote
Tech stack
Customer Support
Job description
Online interview
Zowie solves the biggest challenges of companies in the field of customer support. We use
artificial intelligence to automate communication on chat channels (e.g. Zendesk, Salesforce,
Messenger, WhatsApp, chat on a website). We provide an all-in-one, modular tool designed
for building responsive, fast, and highly customizable chatbots. Despite its many
functionalities, it does not require coding experience.
artificial intelligence to automate communication on chat channels (e.g. Zendesk, Salesforce,
Messenger, WhatsApp, chat on a website). We provide an all-in-one, modular tool designed
for building responsive, fast, and highly customizable chatbots. Despite its many
functionalities, it does not require coding experience.
We love challenges. The more difficult something is, the more motivation we have to deliver
it. And we have a proven record of success. We surprise the market. We surprise our
competitors. But most importantly, we surprise our customers in a highly positive
manner—and that’s how we acquire new ones. Among our customers, you will find the most
recognizable global brands from the USA, UK, Europe, and even Australia. And we’re just
getting started!
To keep up with our rapid pace of development and to live up to such a title, we would like to
invite a great Support Engineer to join us.
What you’ll do:
- Take ownership of customer issues reported and see problems through to resolution;
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues;
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Ideally, you'll bring with you:
- BS degree in Information Technology, Computer Science or equivalent;
- Proven working experience in enterprise technical support, IT support or as a technical engineer;
- Willingness to learn;
- Strong problem-solving skills;
- Excellent customer-facing skills;
- Excellent written and verbal communication skills.
- Experience in SaaS support is very nice to have!
We offer:
- A role in one of the most promising Polish startups with a great growth trajectory and big plans, working with ambitious founders and an exceptional team, as well as helpful investors, business angels, and advisors
- A chance to further develop your people and business skills
- A startup atmosphere and work under true partnership rules
- Flexible working hours – we believe that having common working hours is a fantastic way to work together, but we limit them to 4 hours per day
- An international environment with smart tech and business partners – we know that we are currently building a core team that will soon form the base of a large international company
- Remote work – we are based in Warsaw (Poland), but we give you as much flexibility as we can – you can work from wherever you want (we also have an office in Krakow)
- B2B contract with unlimited holidays – we trust each other and we do not count days – it's about delivering, not about reported hours
- A budget for courses and books – we care about your development
- MultiSport card – we won't make you go jogging (chess is also a sport)
- Healthcare package
Let’s make it happen:
- To take part in our recruitment process, please send your CV or LinkedIn with the form below
- If you meet our expectations, we will contact you to invite you to recruitment meetings with: our management board, HR, and – finally – your teammates.
- See you!
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