Application Support – L1
Support
Application Support – L1
Gdynia
Type of work
Undetermined
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Remote
Tech stack
L1/L2
C#
ASP.NET
MS SQL
Job description
Online interview
Job Description
- Provide 1st line application support on complex, internally and externally developed applications.
- Maintain application monitoring – proactive and preemptive using available tools
- Morning and evening checklists with details around analysis and actions as needed
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
- Ensure all procedures and processes within the application support function are followed as expected. (i.e. change control, security and auditing, release, configuration, problem and incident management and any other as instructed)
- Help with the daily, weekly and monthly metrics as and when needed
- Create and maintain documents and collaterals as required and advised
- Maintain good working relationships with all stakeholders and users (internal departments as well as 3rd party vendors)
Qualifications
- At least 2-4 years of professional experience of working in active L1/L2 support environments
- Extensive problem solving and debugging skills.
- Support experience using Microsoft technologies (C#, ASP .Net, MS SQL Server at the minimum)
- Knowledge of MS SQL Server
- Ability to write complex SQL queries, to analyze issues, classify, and categorize appropriately.
- Experience in providing services to agreed SLA;s and OLA;s
- Experienced in Problem and Incident Management.
- Experience with working in an ITIL environment
- Good knowledge of ITIL principles and guidelines
- Strong interpersonal and communication skills
Desirable
- Understanding of financial domain (International Payments)
- Experience of continuous delivery approaches and technology
- Keep up to date with industry best practices
We offer
- Work for an International Client from the Banking Industry
- Fully remote work during the pandemic
- Permanent employment contract (after trial period)
- Monthly performance bonus
- Benefits (private medical care, vouchers to different shops, etc.)
- Wide range of development and training options
- Exposure to Challenging technology projects
- A culture to nurture your learning and professional growth
- Guidance from the best minds in the industry
- Well-defined career roadmaps
- Employee Assistance Programme
- Empowering CSR initiatives
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